11Play Privacy Policy
11Play — Smart Web Access This policy explains what limited information may be processed when you use 11Play account, support and promotional features.
Information and platform scope
11Play provides Smart Web Access to independent third-party gaming sites together with optional account features, Live Chat support and promotional information.
11Play does not process deposits, withdrawals, banking or cash transactions made with third-party gaming sites.
Google and Firebase information
Creating an 11Play profile is optional. If you choose Google Sign-In, Google and Firebase Authentication may provide limited account information required for authentication and profile operation.
- Google profile name.
- Verified email address.
- Profile photo where available.
- Firebase authentication identifier.
- Registration, login and profile timestamps.
- A mobile number you choose to add to your profile.
11Play does not receive or store your Google password.
Offer administration
Limited administrative information may be maintained to record whether the current 500 BDT promotional offer has already been provided to an eligible user.
This promotional record is not a wallet, deposit balance, withdrawal account or third-party gaming transaction.
Live Chat and tawk.to
11Play uses tawk.to to provide Live Chat. When you choose to start a chat, messages you submit and technical information needed to deliver the chat may be processed through tawk.to infrastructure.
Do not send passwords, PINs, OTPs, recovery codes, banking credentials or other private authentication information through Live Chat.
Analytics, hosting and local storage
11Play may use technical information required for website operation, security, analytics and troubleshooting. This may include browser, device category, page activity, request, performance and session information.
Google Analytics, Firebase, GitHub Pages and tawk.to may process technical information as part of the services they provide.
Favorites, browsing history or application preferences may also be stored locally on your device where applicable.
Why information may be processed
- Authenticate and operate optional user profiles.
- Provide platform and Live Chat support.
- Administer current promotional offers.
- Protect accounts and platform security.
- Maintain and improve website reliability.
- Investigate misuse or respond to valid legal requirements.
11Play does not sell personal information to advertisers. Limited information may be processed by service providers required to operate the features described in this policy.
Independent third-party websites
Gaming sites accessed through 11Play are independent services with their own privacy policies, accounts, cookies and transaction practices.
Information you submit directly to an external gaming site is controlled by that service and is not covered by this 11Play Privacy Policy.
Protection and retention
11Play uses Firebase Authentication, Cloud Firestore Security Rules and administrative controls to restrict unauthorized access to protected account information.
Information may be retained for as long as reasonably needed to operate accounts, provide support, maintain promotional records, protect security, resolve disputes or meet applicable obligations.
No internet service can guarantee absolute security.
Privacy controls
You may use public 11Play features without creating a profile where sign-in is not required. You may also choose whether to use Google Sign-In or start Live Chat.
Browser storage can be cleared through your browser settings, although doing so may remove locally stored favorites, browsing history or preferences.
For questions about your 11Play account or privacy-related information, use the Contact 11Play page.